What Information We Collect and Why
When you open an account, we collect your name, contact details and the credentials you set for login. If you fund your account through bKash, Nagad or Rocket, we record the transaction reference and wallet identifier that the payment network returns to us — we do
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not store your full mobile banking PIN or password. We also collect device and session data: your IP address, browser type and how you navigate the platform. This helps us detect suspicious login attempts and keep your account secure. Cookies and similar tracking tools let us
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remember your session so you do not have to log in from scratch each visit. Where you have given consent, we may use your contact details to send account-related updates. We do not use your payment data for any purpose beyond processing and verifying your deposit
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or withdrawal. Data collected is proportionate to the service we provide, and we review retention periods regularly. Availability of our services depends on your local law and the eligible regions we operate in at the time of your access.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.